FREQUENTLY ASKED QUESTIONS
Here are some of the questions we are often asked. Can’t find what you’re looking for? If it’s not answered below, please get in touch with us here. We’re happy to help.
Can I Upgrade My System'S Software?
Yes. Your BMV ultrasound system and transducer software is upgraded by using an upgrade USB drive supplied by BMV.For the latest upgrades to your ultrasound system, contact your local BMV office or sales.
What Is Bmv'S Warranty?
BMV are offering a two-year standard warranty on our systems and BMV-manufactured transducers. We are able to base this warranty because of the historic reliability and durability of our products. Our proprietary technology and design have resulted in products ruggedness and reliability; the've been engineered to withstand a three-foot drop onto a hard surface.
How Do I Obtain Repair Services?
If your system, transducers, or trolley stand requires repair services, contact us today. We can check the warranty status of your system, help troubleshoot problems, and arrange for repair services and a overnight service if necessary.
What Makes Bmv'S Image Quality Unique?
Advanced imaging features provide striking contrast resolution and tissue differentiation, supporting complete diagnostic examinations and ultrasound-guided imaging procedures. Customized presets for individual clinical applications ensure that BMV systems offer the best image quality for each clinical specialty.
How Fast Does A Bmv System Boot Up?
In seconds. BMV hand-carried systems are ready to scan in 20 seconds from a cold start. It takes minutes for PC-based units.
Do You Also Offer Mountable Ultrasound?
Yes. BMV offers both mountable and hand-carried ultrasound systems. All of our systems, whether hand-carried or mountable, are all lightweight and very compact. You can quickly move from exam room to exam room in the clinic, or straight to the patient's bedside at the hospital, with the ultrasound system in hand. If you prefer a zero-footprint solution you can choose a wall-mounted option, to maximize space and operating efficiency in the examination environment.
How Long Should The Battery On My Ultrasound Last?
The battery on your ultrasound system should last up to 2 hours under ideal conditions and use.
Can I Leave My Ultrasound Machine Outside In The Cold?
While in use your ultrasound machine is built to stand up to extreme weather conditions, including those below 0° days. However, your ultrasound is a piece of electronic equipment and should be treated as such. Your machine should always be stored in a room temperature environment when not in use.
How Quickly Can I Get A Part Or Accessory?
We have repair parts and accessories for your BMV's system available for overnight delivery, if necessary. Contact BMV Technical Support to place an order. For more details, see our dealer support information.
Matters That Require Attention When Using This Product
This product uses independent power source and grounding, and if it shares the power source with other electric systems, it may be restricted in obtaining images fit for diagnosis due to abnormal noise. Also, the humidity and temperature must be maintained at the appropriate level so that the best-quality images can be obtained.
The Product Stops Working After An Error Occurs.
If the product fails to work normally after an error message is displayed, turn off the S/W, and power off Windows and the control box. About 2-3 minutes later, boot the product in the reverse order. If the product continues to fail to work normally even after these measures, please contact us.
How Can I Get More Information About Bioz Sensors And Accessories?
Customers can call the main desk or they can email BMV at [email protected]